The satisfaction of our customers is always at the top of Comau Robotics strategy. Prompt and flexible after-sales service close to customers throughout the life cycle of their equipment. A complete range of services allows the customer to maximize the performance of Comau Robotics solution.
Supply of spares/repairs for at least 10 years after product end of production.
Exchange repairs & revision on price list. Quotes for repair obsolete material not in price list.
Maintenance & Refurbishment. Contract Tailored Service Contract.
We offer extensive and complete training courses for programmers, maintenance experts and robot operators with multi-language sessions held at Comau’s Training Center or at customer’s site by qualified skilled instructors with field experience. Courses can be held in multi-languages, with native-language teachers or through the assistance of interpreters; complete and detailed documentation concerning course and a “certificate of attendance“ is issued upon completion of training courses.
* field required
INFORMATION NOTICE PURSUANT TO LEGISLATIVE DECREE 196/2003PURPOSE AND PROCEDURE FOR THE PROCESSING OF PERSONAL DATAThe personal data that you have chosen to provide shall be processed in order to: a) provide the service selected and indicated (hereinafter referred to as "Service”) as well as to allow Comau S.p.A. to perform surveys regarding said Service; b) provide, subject to your express consent, commercial and/or promotional information as well as send advertising materials, engaging in direct selling activities or interactive commercial communications regarding the products, services or other activities of Comau S.p.A., or performing market researches; c) profile, subject to your express consent, your behaviors, habits and propensities to consume in the manufactory and automation industry in order to improve the services offered by Comau S.p.A.; d) communicate the personal data, subject to your express consent, to third parties connected and linked to Comau S.p.A., as well as their Partners, to be processed for commercial and/or promotional information as well as send advertising materials, engaging in direct selling activities or interactive commercial communications regarding the products, services or other activities, or performing market researches.The data will be processed in hardcopy, automated or telematic format and, in particular, via post or electronic mail, telephone (including automated telephone calls, SMS, MMS etc.), and any other electronic channel (e.g. web sites, mobile apps).CONSEQUENCES OF FAILURE TO PROVIDE DATAProvision of your personal data is optional. However, without the obligatory data (marked with an asterisk) we will be unable to provide the requested Service and correctly identify you. Without the remaining data, which is not marked as obligatory, the service can still be provided.
THIRD PARTIES WHO MAY HAVE ACCESS TO YOUR DATAYour personal data may be processed by Comau S.p.A. and / or other entities, acting on behalf of Comau under specific contractual obligations, located in EU Member States or in countries outside the EU with the limits established by the law.
The personal data that you have provided may be processed by Data Processing Officers, including external, responsible for managing the requested service and related marketing activities and by Data Processor(s) or companies to whom the data has been communicated, as provided below.
THIRD PARTIES TO WHOM YOUR PERSONAL DATA MAY BE COMMUNICATEDYour personal data may be communicated to third parties in connection with the fulfilment of legal obligations, by order of public authorities or to exercise a legal right.Additionally, subject to your consent, your data may also be communicated to third parties as stated in point d) in the Information notice.
DATA CONTROLLER AND DATA PROCESSORThe Data Controller is the presiding head of the HR department of Comau S.p.A., with registered office in Via Rivalta 30, 10095 Grugliasco, Turin, Italy.
The Data Processor for this Service is the presiding head of the Brand Marketing Communication department of Comau S.p.A..
Pursuant to Section 7 of Legislative Decree 196/2003, you have the right to access your personal data, obtain prompt correction or deletion of any data processed in violation of law, deny use of your personal data for commercial or marketing purposes, in addition to requesting a complete, updated list of all Processors of such data by writing to Comau S.p.A. - Via Rivalta 30, 10095 Grugliasco, Turin, Italy.
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